FAQ

  • Personal water bottle (single-use plastics are prohibited).
  • Sunscreen, sunglasses, mosquito repellent, and sturdy water shoes.
  • Sports shoes, hand sanitizer, and any prescribed medications.
  • Waterproof backpack, windbreaker, raincoat, and waterproof phone case for boat trips.
  • Snorkeling gear and fins (optional, if you don’t want to share or rent).
  • A scarf or sweatshirt for cool evenings.
  • Bedsheets and towels are provided, but feel free to bring your own if preferred.

Zanzibar is beautiful year-round, but the best season is between June and October when the weather is cooler and drier.

Each camp features talented and inspiring instructors who are experts in their fields. Specific instructors may vary by camp, but we ensure they are knowledgeable and trustworthy.

It depends on the tour. We offer camps in English, Turkish, and Swahili, and the language of instruction will be specified in the camp details.

Yes, you can bring your children to our tours. However, the policy varies depending on the type of tour. For educational camps, children are not allowed in course areas during sessions to avoid distractions. It’s best to confirm with our representatives for specific details about your chosen program.

Our tours are open to participants from all around the world—everyone is welcome!

Yes, you can visit our campus or take a Sustainable Community Tour. Please contact us in advance at [email protected] to schedule your visit.

1. Non-Refundable Deposit

To secure a booking, a 25% non-refundable deposit is required. This deposit covers administrative costs and is non-refundable under all circumstances.

2. Cancellations by the Client

  • Cancellations 15 Days or More Before the Event: Refund of 75% of the total cost (excluding the non-refundable 25% deposit).
  • Cancellations 8 to 14 Days Before the Event: Refund of 50% of the total cost.
  • Cancellations 7 Days or Less Before the Event: No refund will be issued.

3. No-Show Policy

If you do not attend the scheduled service or event without prior notification, the entire amount paid will be forfeited.

4. Modifications and Rescheduling

  • Requests 15 Days or More in Advance: You can reschedule at no additional cost, but the 25% deposit remains non-refundable.
  • Requests Less Than 14 Days in Advance: A rescheduling fee of 10% may apply, depending on availability and resources.

5. Cancellations by Assalam Community Foundation

If we cancel due to unforeseen circumstances or force majeure, you will receive:

  • A full refund, including the non-refundable deposit, or
  • The option to reschedule at no additional charge.

6. Disputes and Refund Requests

If you believe your cancellation or refund was not handled fairly, you can submit a formal written request for review. Our team will respond within five business days.

For any questions or further clarification, please contact us at [email protected].[email protected]